__________________________________________________________ s h i p p i n g m e t h o d s | r e t u r n s __________________________________________________________ GROUND Shipping __________________________________________________________ * * F R E E * * for ALL online orders over $150.00. __________________________________________________________ $18.00 for Orders $50.00 - $150.00 __________________________________________________________ * * PLEASE NOTE: Regarding our free-freight offer, a retro-actively assessed and charged ground-freight fee of $20.00 (or 10% of net purchase, whichever is higher) and will be deducted for any returned order, or any portion of an order returned, prior to refunding the purchase returned. __________________________________________________________ * * 3RD DAY AIR / END OF DAY **PLEASE USE YOUR OWN SHIPPER ACCOUNT: List your shipping ACCOUNT NUMBER in the appropriate section at check-out. Service timing applies to BUSINESS DAYS only. __________________________________________________________ * * 2ND DAY AIR / END OF DAY: **PLEASE USE YOUR OWN SHIPPER ACCOUNT: List your shipping ACCOUNT NUMBER in the appropriate section at check-out. Service timing applies to BUSINESS DAYS only. __________________________________________________________ * * NEXT DAY AIR / END OF DAY: **PLEASE USE YOUR OWN SHIPPER ACCOUNT: List your shipping ACCOUNT NUMBER in the appropriate section at check-out. Service timing applies to BUSINESS DAYS only. _________________________________________________________ * * NEXT DAY AIR / 10:30AM* **PLEASE USE YOUR OWN SHIPPER ACCOUNT: List your shipping ACCOUNT NUMBER in the appropriate section at check-out. Service timing applies to BUSINESS DAYS only. *10:30 AM Arrival not available in all markets. __________________________________________________________ * * PLEASE NOTE * * FREIGHT ACCOUNT ERRORS * * * * In cases of use of incorrect, closed, or inactive freight accounts, shipping charges and penalties will be charged to your credit card on file.* * __________________________________________________________ * * DAILY CUT-OFF TIME - Standard Weekday Shipping Hours exist until 12:00 NOON (PACIFIC TIME). Orders placed after 12:00 NOON will depart the following business day. __________________________________________________________ * * Based upon our experience and values involved, PACKAGES ARE SENT "SIGNATURE REQUIRED" unless you check the box to "Accept No-Signature Risk" when checking out. __________________________________________________________ * * SIGNATURE REQUIRED WAIVER - You know your own delivery environment best, and the added convenience of having your package left by the carrier without a signature is perhaps worth the risk taken to save you time. Accepting this risk, and having your package left outside your door, however, removes any possibility of a claim to us for theft or loss. __________________________________________________________ * * CONFIRMATION of delivery by carrier shall serve as bonafide verification for all packages left without requirement for a signature. __________________________________________________________ * * WRONG ADDRESS - Please check your address provided in your confirmation email. Changes made after departure will require a $10 Address Correction Fee imposed by UPS/FedEx. __________________________________________________________ * * WEATHER DELAYS are not grounds for shipping charge refunds under any circumstances, according to policies established by UPS and FedEx. __________________________________________________________ We accept MasterCard, Visa, and American Express. Your credit card will reflect a purchase from PZ DIRECT. __________________________________________________________ * * AIR FREIGHT: Please use your UPS or FEDEX account number for shipping. List both the shipping ACCOUNT NUMBER and COMPANY NAME in the appropriate sections at check-out. **PLEASE NOTE: In case of loss or damage, please file a claim with your carrier. __________________________________________________________ Shipments depart San Francisco, CA Ground Shipping takes from 1 to 6 business days, depending upon where you are located. National carriers experience delays in normal GROUND shipping times during holiday periods. Only AIR shipments are guaranteed for certain arrival times during this time, except for weather conditions which are non-claimable. __________________________________________________________ Please call us if you have any questions. (800) 708-5414. __________________________________________________________ SALES TAXES: For any deliveries into our operating states of California or Tennessee, sales tax is charged for merchandise purchased. * We do not ship outside the 48 contiguous United States. * Access is always available 365/24/7 for placing orders online, however our offices and warehouses for shipping are closed on major holidays and weekends. See Home Page for any closing information. * Please place your order anytime online, and it will be processed in the order in which it was received, beginning the first available business day in which we are open. * NO-SIGNATURE REQUESTS: Requests for leaving packages without signatures are not recommended, and are left at the risk of the purchaser. We suggest that you provide a location where a signature may be obtained for proof of delivery. We are not responsible for losses due to this type of request. To request the option that your package be left without signature, check the "Accept No-Signature Risk" box at checkout. __________________________________________________________ R E T U R N P O L I C Y _____________________________________________________ All products are inspected to be free of defects in manufacture. If you discover damaged merchandise or a flaw in your product upon receipt, please notify us within 72 hours of arrival, (800) 708-5414, and we will issue a call tag to have it picked up and replaced. After this time period, we do not accept returns without pre-arranged exceptions. Purchases of discontinued items and custom orders are not returnable.

Within 72 hours* of receipt, if you have ordered merchandise no longer desired, you may return it by notifying us, and requesting a RETURN AUTHORIZATION NUMBER for your returning package. *This policy is strictly enforced, and exceptions must be made in advance. _____________________________________ * * CHANGES TO SUBMITTED ORDERS - To return a package, or to STOP AN ORDER which has not yet been shipped, a $15.00 administrative fee will be assessed prior to the refund of amounts previously charged to credit card. A 10% re-stocking fee is charged for multi-unit orders. Please CALL us toll free (800) 708-5414. _____________________________________ We will credit your credit card account for the price you paid for the merchandise ONLY after it arrives to us undamaged and in original condition, less any necessary deductions. **We are not responsible for damages incurred in transit. Any freight claims for loss or damage will be the responsibility of the customer. _____________________________________ After receiving our authorization for return, please pack items carefully with padding on all sides of each item, and fill the entire package with packing material so that items do not move inside. _____________________________________ You must ship to us via FedEx or UPS/SIGNATURE REQUIRED for purposes of proof of delivery. Shipping charges to and from are not reimbursed in these instances. _____________________________________ Contact: sales [ at ] pzdirect.com, or call the toll-free number below. _____________________________________ Shipping Closes at 12:00 NOON, PACIFIC TIME, Weekdays _____________________________________ (800) 708-5414 _____________________________________

* * PLEASE NOTE: Regarding our free-freight offer, a retro-actively assessed and charged ground-freight fee of $20.00 (or 10% of net purchase, whichever is higher) and will be deducted for any returned order, or any portion of an order returned, prior to refunding the purchase returned.